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Home: Business: Customer Service: Software
See Also:
Practical Solutions Inc. - Offers a comprehensive software package for service industry companies. Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients. Blue Pumpkin Software - Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers Primus - eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction. Davox Corporation - Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries. Precision - Developer of help desk solutions. Novavox - International - Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing. Advanced Feedback - Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis. eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel. GWI Software - Customer service software provider for businesses. Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention. Vuechat - Web-based customer service solution with webcam video. Kanisa Inc. - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site. Qualté - Hosted helpdesk and live-chat solutions for small/medium sized companies. SupportSentry - SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities. FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform. Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications. Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management. ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities. Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies. Cloudgate Ltd. - Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail. Tree Management Systems, Inc. - Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money. Intrinsic Business Solutions - CRM software for small to medium size business. Hosted and Stand alone solutions. Q-go - Q-go offers customer communications software based on natural language technology. The site provides detailed information on Q-go and what if offers. eCare Support Interaction Software - Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available. WEBB Interactive Services Inc. - Offers instant messaging software. (Nasdaq: WEBB). Querybot Systems - Automated knowledge base/interactive FAQ system, intended for small businesses. Skywire Software - Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site. Pegasus - Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
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